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We're all ears. Reach out with any questions or feedback, and we will respond within 1–2 business days.

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Browse our most common questions below. If you don't find what you're looking for, send us a message.

Can I request a dog breed that isn't available yet?

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Absolutely! We're working on expanding our breed collection and love hearing which breeds you'd like to see next. Send us your suggestion and we'll keep a running list for future releases.

Want to know when we add your breed? Join Pup Perks for new releases, and shop updates.

Can you make a design that looks like my dog?

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Absolutely! Our custom products are designed from your dog's photo to capture the unique features that make them one of a kind. Simply upload a clear photo when placing your order, and we'll create artwork inspired by your pup.

How do I choose the best photo for my custom order?

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Different products require different types of photos. For example, some designs use a side profile, while others are created from a full-body or front-facing image.

You'll find the recommended photo requirements directly on each custom product page, along with tips for achieving the best results.

Can I personalize products with names or dates?

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Many of our products can be personalized with your dog's name, important dates, or other custom details. Available options are listed on each product page.

How long will it take to receive my order?

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Your order is made just for you. Estimated production times vary by product and are listed on each product page, along with estimated shipping times.

For additional details, visit our Shipping Policy.

Can I change or cancel my order?

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Because production begins quickly, changes and cancellations aren't always possible.

If you need to make a change, contact us as soon as possible. If production hasn't started, we'll gladly do our best to accommodate your request.

What if my order arrives damaged or incorrect?

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If your order arrives damaged or contains a production error, please notify us within 15 days of delivery by submitting an Order Support Request. Be sure to include clear photos of the product and packaging so we can investigate and resolve the issue as quickly as possible.

Do you accept returns or exchanges?

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Because every item is made to order, we can't accept returns or exchanges for:

Ordering the wrong size, color, or design
Changing your mind
Personal preference

If your order arrives damaged or contains a production error, please notify us within 15 days of delivery by submitting an Order Support Request. Be sure to include clear photos of the product and packaging so we can investigate and resolve the issue as quickly as possible.

Are your products handmade?

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Many products are handcrafted in our studio, while others are produced by carefully selected production partners using artwork designed by The Printed Pup.

Where do you ship?

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We currently ship to addresses within the United States only. Shipping availability may vary for certain products or destinations.

How much does shipping cost?

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Shipping costs are calculated at checkout based on your order and destination. We also offer free shipping on orders over $100.

How will I know when my order ships?

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As soon as your order ships, you'll receive a confirmation email with tracking information so you can follow its journey.

Can I ship an order as a gift?

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Yes. Pricing information is not included inside packages, so orders may be shipped directly to the recipient.

You may add one gift message for your order in the cart. Gift notes can be included with eligible products fulfilled from our studio, but may not be available for partner-fulfilled items or packages shipped separately.

Do you sell gift cards?

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Yes! Digital gift cards are delivered instantly by email and never expire, making them a perfect last-minute gift for any dog lover.

Do you offer discounts or promotions?

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Join Pup Perks to receive:

15% off your first order
Early access to new releases
Exclusive offers
Occasional member-only surprises

How do I leave a review?

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After your order has been delivered, we'll send you an email inviting you to share your experience. Your feedback helps fellow dog lovers shop with confidence, and we'd love to see photos of your new favorite piece with your pup!

Can I share photos of my order?

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Absolutely! We'd love to see your new favorite piece alongside the pup who inspired it. Share your photos on social media and tag us—we always enjoy celebrating our customers and their dogs.

If we'd like to feature your photo on our website or social media, we'll always reach out and ask first.

Follow along and tag us:

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